Cancellation and returns

Not your contracting party

This page points onward and nothing more. The sale sits between you and the seller behind the links. We cannot cancel it, cannot take goods back and cannot return money.

The statutory right

Buying at a distance in the United Kingdom normally carries 14 days to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

⚠ Those 14 days are UK law. The EU distance-selling rules stopped applying here after Brexit, so do not go looking for them.

Exact conditions, deadlines and the procedure come from the seller and appear on the order page and in the cancellation information linked there.

The advertised guarantee

A money-back guarantee sits on top of that. Its length is unknown to us, so no number appears here. Find the period and the conditions on the order page before buying. The seller gives that guarantee and the seller honours it.

They are separate things: one is your legal right, the other is a promise from a shop.

An order already placed

The seller’s customer service handles it. Order number ready; details on the order page and in your confirmation.